Privacy Policy

1) Scope

This Privacy Policy applies to RoamFrame Treasure Academy and describes how we collect, use, disclose, and retain information when you visit our website, enroll in courses, or interact with our services. It does not cover third-party websites or services that we do not control.

2) Data We Collect

We collect information that you provide directly and information generated as part of providing the service.

• Account data (name, email, profile preferences).
• Payment intent metadata (we do not store full card numbers; payment processing is handled by payment providers).
• Course usage (progress, assessments, lesson completion, and learning activity signals).
• Support communications (messages you send us and our replies).
• Device & log data (approximate location derived from IP, timestamps, user agent, and basic diagnostics).

3) How We Use Data

We use personal data to deliver the service you request, improve course content, ensure platform integrity, and comply with legal obligations. We never sell personal data.

• Provide and maintain accounts, course access, and learning features.
• Process transactions and deliver purchase confirmations and receipts.
• Personalize the learning experience and troubleshoot performance issues.
• Respond to support requests, security incidents, and abuse reports.
• Comply with legal requirements (tax, accounting, fraud prevention).

4) Legal Bases (where applicable)

Depending on your location, we process data under one or more of the following legal bases: performance of a contract (providing the course/service), legitimate interests (improving and securing the platform), consent (optional cookies and certain communications), and compliance with legal obligations.

5) Sharing & Disclosure

We share data only as necessary to operate the service and meet our obligations.

• Service providers (hosting, analytics, email delivery, payment processing) bound by contractual safeguards.
• Legal compliance if required to respond to lawful requests or protect rights and safety.
• Business transfers in the event of a merger, acquisition, or asset sale (with appropriate notice where required).

6) Retention

We retain personal data only for as long as needed to provide services, meet legal requirements, resolve disputes, and enforce agreements. Retention periods vary by data type and context (e.g., account records vs. billing records).

7) Your Rights

Depending on your jurisdiction (e.g., GDPR/UK GDPR, CCPA/CPRA), you may have rights to request access, correction, deletion, restriction, portability, or objection to certain processing. You may also have the right to withdraw consent where processing is based on consent.

For security, we may request additional verification before fulfilling a request. If you use an authorized agent (where applicable), we may require proof of authorization.

8) Security

We use reasonable administrative, technical, and organizational measures designed to protect personal data. No method of transmission or storage is 100% secure; therefore, we cannot guarantee absolute security.

9) Children’s Privacy

Our services are not directed to children under 13 (or the minimum age required in your jurisdiction). If you believe a child has provided personal data, contact us and we will take steps to delete it.

10) Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page. If changes are material, we’ll provide additional notice as required.

11) Contact

If you have questions about this Privacy Policy or our practices, contact:

• Email: [email protected]
• Phone: +1 (415) 555-0193